Terms of service

Terms of Service

Welcome to MNP Mum & Child.
These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or making a purchase, you agree to be bound by these Terms. Please read them carefully before using our platform.

1. General

This website is operated by MNP Mum & Child (“we,” “our,” “us”). Throughout the site, the terms “we,” “us,” and “our” refer to MNP Mum & Child.
By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms, including any additional terms, conditions, and policies referenced herein or available by hyperlink.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.

2. Eligibility

By using our website, you represent that you are at least 18 years of age or have obtained consent from a parent or guardian to use our Services.

3. Products and Availability

All products listed on our website are subject to availability.
We make every effort to display accurate descriptions, prices, and images; however, we cannot guarantee that all details are error-free.
We reserve the right to discontinue any product at any time or limit the quantities of any product offered.

4. Pricing and Payment

All prices are displayed in Ghanaian Cedis (GHS) unless stated otherwise.
Payment for all orders must be made in full online at checkout. We do not offer cash-on-delivery (COD) services.
We reserve the right to correct any errors in pricing and to refuse or cancel any orders placed at an incorrect price.

5. Order Processing and Delivery

All orders are first shipped from our international suppliers and then processed through our local Ghana fulfilment team for final delivery to the customer.
Estimated delivery times are as follows:

  • Accra and surrounding areas: 1–3 business days after arrival in Ghana

  • Other regions: 2–5 business days after arrival in Ghana

Delivery times are estimates and may vary due to factors beyond our control, including customs delays and transportation challenges.

6. Returns and Refunds

Please refer to our Refund Policy for detailed information regarding returns, exchanges, and refunds.
All refund and return requests are handled in accordance with that policy.

7. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all transactions made on our website.
We reserve the right to cancel orders that appear to be fraudulent or violate these Terms.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and designs, is the property of MNP Mum & Child and is protected by applicable copyright and trademark laws.
You may not reproduce, distribute, or exploit any portion of this site without prior written permission from us.

9. Prohibited Uses

You are prohibited from using the site or its content:

  • For any unlawful purpose;

  • To solicit others to perform or participate in unlawful acts;

  • To violate any international, federal, or local laws or regulations;

  • To infringe upon our intellectual property rights or the rights of others;

  • To upload or transmit viruses or malicious code; or

  • To interfere with or circumvent the security features of the website.

Violation of these prohibitions may result in termination of your use of the Services.

10. Limitation of Liability

MNP Mum & Child shall not be held liable for any indirect, incidental, or consequential damages arising from your use of our Services or products.
We do not guarantee that our Services will be uninterrupted, secure, or error-free, and we shall not be responsible for any loss resulting from system interruptions or delays.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Ghana.
Any disputes arising from these Terms or your use of our Services shall be resolved exclusively by the competent courts of Ghana.

12. Contact Information

Questions about the Terms of Service should be directed to our customer service team:
📞 Phone: 0544188233
📧 Email: info@mnpmumandchild.com